Playing responsibly, what`s to know:

Visit the Player Protection section in your account. Select Self-exclusion and then the timeframe and the reasoning, while you can also contact our Customer Support for any additional help.

Take a Break: By selecting this feature, you can take a break at any time for 24 hours, while you can always extend the timeframe of the break that you have initially chosen to 1-2-6-9 months or even indefinitely, using the Self-exclusion functionality below.

Self Exclusion: By selecting this feature, you can be Self-Excluded from your account; this feature starts from the moment it is set and is valid for the period of time you will choose (1-2-6-9 months or indefinitely). Once set, you can increase the time frame at any time with immediate effect, but you cannot reduce the limit once set.

For lifting an indefinite Self Exclusion please contact Customer Support, but keep in mind that, for your protection and following the regulatory requirements, your request may be examined after 12 months have passed since your initial self-exclusion request has been submitted.

You can increase the time frame of your self-exclusion at any time with immediate effect, but you cannot reduce it. For lifting an indefinite Self Exclusion, please contact Customer Support, but keep in mind that, for your protection and following the regulatory requirements, your request may be examined after 12 months have passed since your initial self-exclusion request has been submitted.

Yes, once the set period expires, your account restores full access to our products and services. To lift an indefinite Self Exclusion please contact Customer Support.

As many times as you want. One of the Responsible Gaming best practices is to take regular breaks from your gaming activity as often as you feel it is needed.

By selecting Self Exclusion for a defined time frame, your account’s funds stay on the betting account for the period selected for you to either request to withdraw them or to keep them on your betting account for use after the Self Exclusion period ends. If you choose to self-exclude your account under the indefinite Self Exclusion type, you may reach our Customer support for further information and assistance with the withdrawal of your remaining account funds.

The bets are still valid and any winning settlement will be transferred automatically to your betting account.

The winnings of any bet that is settled as won will be automatically transferred to your betting account. In the case of a Self Exclusion for a defined time frame, you can log in to your betting account and withdraw the funds, while if you have self-excluded your account indefinitely, we will be contacting you on the details of transferring your funds to a payment method.

Visit the Player Protection section in your account to select from a variety of limitations features for your protection.

The types of limitations that you can set for all our products are Loss, Deposit, and Time Limits, as well as Withdrawal Request Cancellation.

Loss limits: Loss limits take effect from the moment they are set. Their calculation depends on the Betting P&L and they are set on a defined time frame (daily, weekly, monthly). They are reset automatically and are applied again, on the selected time frame. Open bets and/or tournaments are taken into consideration for the loss limits. 

Deposit limits: They are defined on a specific time frame (daily, weekly, monthly, ). Their calculation depends on the money you deposit in your account (daily, weekly, monthly). They are reset automatically and are applied again, on the selected time frame. 

Time Limits: They are applicable in Casino and Virtuals only and take effect from the moment they are set with respect to your total betting activity on these products on a defined time frame (daily, weekly, monthly). They are reset automatically and are applied again, on the selected time frame. 

*You can decrease any of the above limits anytime, while you will have to wait for their expiration to increase them.

Withdrawal Request Cancellation: You may at any time deactivate the withdrawal request cancellation feature in your account by selecting 'Do Not Allow Withdrawal Request Cancellation'. This request shall have immediate effect. In case you would like to activate the withdrawal request cancellation feature again, you may select 'Allow Withdrawal Request Cancellation'. This request shall take effect 7 days later. In case you do not wish for a pending request to be applied, insert your password and select 'Save'.

Visit the Player Protection section in your account but keep in mind that for your own protection and following the regulatory requirements:

i)The change of the type of limits (e.g. daily to weekly, weekly to monthly, etc) can only take place after the expiration of the previous.

ii)The change of the time limits to the stricter (e.g. 120 minutes per day to 60 minutes per day) can be applied immediately.

iii)The change of the time limits to less strict (e.g. 60 minutes per day to 120 minutes per day) is not allowed, until the expiration of the time limit as set originally.

In order for you to know which spending limit is right for you, we strongly suggest following this equation:

Υοur income - Daily costs of living - Bills - Money you spend on other hobbies = Maximum allowed amount that you could spend on betting.

Never forget to make the provisions for unforeseen costs that life can bring.

You have to be over 21 years of age or over the minimum legal age as stipulated in the laws of jurisdiction applicable to you.

We recommend logging out of devices shared with minors and never use autofill passwords if the device can be easily accessed by minors.

If you share your computer with friends or family who are under the legal age to register or bet on our site, please consider parental filtering solutions, such as www.netnanny.com and www.cyberpatrol.com.

To speak with someone who can give you professional advice and support, please contact any of these organizations: http://www.kethea-alfa.gr/, www.gamcare.org.uk, www.gamblingtherapy.org, www.gamblersanonymous.org.uk

KETHEA is the largest rehabilitation and social reintegration network in Greece. It has been providing its services to drug addicts and their families since 1983, known initially as Ithaki, the first Greek therapeutic community. Its services are offered free of charge, many of them on the street and in prisons, and in rehabilitation units around Greece. Apart from drug addiction, KETHEA helps people suffering from other forms of addiction including alcohol, gambling, and the Internet.

Being the leading organization in its field, KETHEA ALFA is based in Athens and is aimed at people with problematic alcohol use or a pathological involvement with gambling, providing personalized treatment on an outpatient basis, allowing participants to tackle their abuse or addiction, without having to move away from the family and professional environment.

KETHEA Alpha’s gambling treatment is based on a personalized plan drawn up in line with the needs of the person concerned and designed in a non-disruptive way with respect to their personal, working life and social activities. KETHEA Alpha’s treatment programmes include personal counselling, group psychotherapy, psychiatric support, and family or couples’ therapy.

Participants usually attend the program once or twice a week, depending on the treatment phase they are in. The program aims to address the causes of their gambling addiction, as well as to construct a new gambling-free lifestyle.

KETHEA ALFA provides family support, primarily by arranging couples’ therapy. Families with a member who is addicted to alcohol or gambling, but has not yet taken the decision to make use of their therapy services can still receive help from KETHEA ALFA.

ΚΕΤΗΕΑ services are provided confidentially, while anonymity is always respected.

Yes, all KETHEA Alpha services are free of charge.

The answer is no. According to paragraph 2.3 in our Game Plan"Customers are only allowed to open and sustain one account. Opening and/or sustaining multiple accounts (in addition to any existing accounts, whether active, inactive, or closed for any reason), is not permitted."

The answer is no. According to paragraph 2.13 in our Game Plan "An Account Holder shall not allow any other individual, including any minor, to use or co-hold their account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the provided Services."

According to paragraph 3.2 in our Game Plan "If You wish to participate in any Game, You will have to make a deposit into Your account from an account or source of which You are the account holder."

Customer support can give you all the info needed for any detail regarding your account and also help you best comply with our terms and conditions.

You will have to contact Customer Support for the resolution of this matter.

Since you are opening a new account and personal information cannot be transferred between accounts, yes, it is mandatory to verify your new account.

Yes. According to paragraph 2.7 in our Game Plan, "You must enter all mandatory information requested into Your registration form. In particular, Name/Surname, Date of Birth, Type of identification document and the relevant document Number, Address, Nationality and contact details, including a valid email address, Place of residence, relevant payment information, all of which must be true and correct"

Yes, please check our Privacy Policy to see the measures we take to keep your information safe.

Our Customer Support is available 24/7/365.